Services

We have a 100% money-back guarantee for our ITIN service, but only if you use our combined ITIN + Document Verification (CAA) service. Our success rate with this method is 100% so we assure you we can get your ITIN issued. 

If you use our ITIN Application service only, we do not accept responsibility for any potential user errors that could occur with mailing, document submission, and other factors. Learn more about our services here.

We accept credit or debit card payments via Stripe, and also via PayPal. We accept payments in Canadian dollars, but payments in other currencies will be accepted with conversion done by the payment processor chosen. 

Yes. ITIN Genie is an IRS Certifying Acceptance Agent (CAA). We can apply for an Individual Taxpayer Identification Number (ITIN) for you and your family members and communicate with the IRS on your behalf. We can certify your passport or most other identity documents and thus you would not be required to send them to the IRS. 

You can read more about our team and their credentials on the About page.

Yes, we certify passports from most other countries too, not just Canada. However, if you are unsure, feel free to send us an email to confirm your country is eligible. There are passports issued by certain countries that we may not certify.

We do not offer free consultations, whether online or in person. However, we are happy to answer pre-sale questions via email (hello@itingenie.com) or our contact form.

Yes, we provide customer support via email as needed. The amount of support that may be required depends on which of our services you choose. 

We are also almost always happy to answer concise and pointed questions sent to our email, whether you’re already a customer or not.

We reside in Edmonton, Alberta, Canada. However, our virtual office and business address is located at 7103 Brent Ln, Lynden, WA, 98264.

We offer a remote service! In all cases, we need a clear copy of your original document(s) as well as video documentation of your document(s) with your face visible. We provide detailed instructions and guidance on how to complete these pieces once you complete our intake form.

We submit (by mail to the IRS) the complete application within 5 business days after it is received by us. We try our best to release the mail from our office twice a week. By default, we use the standard Canada Post mail service. 

If you want a faster mail service using a private courier service such as FedEx, we can do this but must invoice you for the additional cost. 

Frankly, the main delay in ITIN turnaround is due to the IRS processing time. IRS processing times are beyond our control and there is no priority service available for them. See ITIN FAQs below for more information regarding expected IRS processing times for ITIN applications.

Unfortunately, no. Your application must be reviewed and forwarded by our team. Rejections of applications are tracked by the IRS and we do not want to risk an incomplete or ineligible application forwarded by the client. You must submit the application to us.